Realtime caregiver coordination & wellness insights platform for families and providers
Realtime caregiver coordination & wellness insights platform for families and providers
Client
AMA Care
Scope of work
App Design
Stack
Figma
/Project Overview
Summary
The AMA team came to us with a powerful goal which was to build a digital platform that keeps caregivers and patients closely connected, especially those living with chronic conditions or limited mobility.
We designed an experience that helps patients request care, follow simple daily plans, chat with caregivers, and stay on top of their health. With wearable integration and real-time updates, caregivers can monitor wellness and respond faster when it matters most.
On the backend, we crafted tools that make it easy for care teams to coordinate, schedule, and stay in sync — creating a smoother, more supportive care experience for everyone involved.
The AMA team came to us with a powerful goal which was to build a digital platform that keeps caregivers and patients closely connected, especially those living with chronic conditions or limited mobility.
We designed an experience that helps patients request care, follow simple daily plans, chat with caregivers, and stay on top of their health. With wearable integration and real-time updates, caregivers can monitor wellness and respond faster when it matters most.
On the backend, we crafted tools that make it easy for care teams to coordinate, schedule, and stay in sync — creating a smoother, more supportive care experience for everyone involved.
50+
Screens Designed
iOS
Platform
4x
Month Design Sprint
/Problem Statement
What needed Fixing
Disconnected Tools Led to a Disjointed Care Experience
Disconnected Tools Led to a Disjointed Care Experience
The first challenge we identified was how fragmented the current home care experience was — families and patients often used a mix of spreadsheets, calls, and messaging apps to manage care. This created confusion, inconsistent follow-ups, and stress for everyone involved.
The first challenge we identified was how fragmented the current home care experience was — families and patients often used a mix of spreadsheets, calls, and messaging apps to manage care. This created confusion, inconsistent follow-ups, and stress for everyone involved.
Lack of Visibility into Patient Progress and Health Changes
Lack of Visibility into Patient Progress and Health Changes
There was little to no visibility into the actual progress or day-to-day changes in a patient’s condition. Caregivers would often keep manual notes, which rarely made it back to doctors or family members in any meaningful way. Without a structured way to log, share, and act on care data, opportunities for early intervention or better decision-making were often lost.
There was little to no visibility into the actual progress or day-to-day changes in a patient’s condition. Caregivers would often keep manual notes, which rarely made it back to doctors or family members in any meaningful way. Without a structured way to log, share, and act on care data, opportunities for early intervention or better decision-making were often lost.
Poorly Designed Tools Created Barriers to Adoption
Poorly Designed Tools Created Barriers to Adoption
We saw that most digital solutions in the caregiving space weren’t actually designed for the people using them. Interfaces were cluttered or overly technical, making it harder for patients and caregivers to trust or even adopt the tools they were offered.
We saw that most digital solutions in the caregiving space weren’t actually designed for the people using them. Interfaces were cluttered or overly technical, making it harder for patients and caregivers to trust or even adopt the tools they were offered.
Poorly Designed Tools Created Barriers to Adoption
we saw that most digital solutions in the caregiving space weren’t actually designed for the people using them. Interfaces were cluttered or overly technical, making it harder for patients and caregivers to trust or even adopt the tools they were offered.
/Solution
Designing a Better Experience
Streamlined Care Requests
Streamlined Care Requests
We designed the care request experience to be intuitive and frustration-free. Instead of relying on phone calls or texts, which can often be missed or delayed, patients can now request help directly through the app. The flow guides them step-by-step to specify what kind of support they need (medical, physical, emotional, etc.), who they need it from, and when. This improves response time, reduces ambiguity, and ensures that the right caregiver is dispatched quickly.
We designed the care request experience to be intuitive and frustration-free. Instead of relying on phone calls or texts, which can often be missed or delayed, patients can now request help directly through the app. The flow guides them step-by-step to specify what kind of support they need (medical, physical, emotional, etc.), who they need it from, and when. This improves response time, reduces ambiguity, and ensures that the right caregiver is dispatched quickly.
Personalized Daily Care Plans
Personalized Daily Care Plans
Every patient gets a dynamic care plan tailored to their condition, daily routines, and preferences. From medication reminders to hydration prompts, exercises, or personal tasks, everything is centralized and updated in real-time. Caregivers can leave notes, mark progress, and adjust plans easily. Patients and families benefit from knowing exactly what to expect, and caregivers stay aligned even across shifts.
Every patient gets a dynamic care plan tailored to their condition, daily routines, and preferences. From medication reminders to hydration prompts, exercises, or personal tasks, everything is centralized and updated in real-time. Caregivers can leave notes, mark progress, and adjust plans easily. Patients and families benefit from knowing exactly what to expect, and caregivers stay aligned even across shifts.
Real-Time Communication with Voice Notes
Real-Time Communication with Voice Notes
Connection is key to caregiving. We added built-in chat with support for voice notes so patients can easily reach their caregiver, loved ones, or support teams. Whether it’s a quick question, an emotional check-in, or a health update — communication feels immediate, human, and easy to manage, even for elderly users who prefer speaking over typing.
Connection is key to caregiving. We added built-in chat with support for voice notes so patients can easily reach their caregiver, loved ones, or support teams. Whether it’s a quick question, an emotional check-in, or a health update — communication feels immediate, human, and easy to manage, even for elderly users who prefer speaking over typing.
Health Monitoring
Health Monitoring
The platform integrates seamlessly with smart health devices like wearables, allowing patients to track vital signs such as heart rate, sleep patterns, physical activity, and more. These metrics feed into a daily health dashboard visible to both the patient and their care team — empowering early detection of health trends or warning signs before they escalate.
The platform integrates seamlessly with smart health devices like wearables, allowing patients to track vital signs such as heart rate, sleep patterns, physical activity, and more. These metrics feed into a daily health dashboard visible to both the patient and their care team — empowering early detection of health trends or warning signs before they escalate.
Emergency-Ready Support (SOS Feature
Emergency-Ready Support (SOS Feature
In a crisis, every second counts. We introduced a dedicated SOS feature that allows patients to trigger an alert with a single tap. The system instantly notifies caregivers, shares the patient’s location, and provides relevant health info to help responders act fast. It’s peace of mind, built into their pocket.
In a crisis, every second counts. We introduced a dedicated SOS feature that allows patients to trigger an alert with a single tap. The system instantly notifies caregivers, shares the patient’s location, and provides relevant health info to help responders act fast. It’s peace of mind, built into their pocket.
AI Assistance for Everyday Questions
AI Assistance for Everyday Questions
Patients don’t always need to call someone to get help. With the AI assistant, they can ask questions about their care, symptoms, or how to use the app — and get quick, helpful responses. It empowers users with independence, reduces support wait times, and ensures that even common issues don’t go unanswered.
Patients don’t always need to call someone to get help. With the AI assistant, they can ask questions about their care, symptoms, or how to use the app — and get quick, helpful responses. It empowers users with independence, reduces support wait times, and ensures that even common issues don’t go unanswered.
Flexible Dashboard for Caregivers & Agencies
Flexible Dashboard for Caregivers & Agencies
Whether you’re a solo caregiver managing a few clients or an agency overseeing dozens, the caregiver dashboard adapts to your needs. It includes scheduling tools, care plan access, live patient updates, vitals monitoring, and messaging — all in one unified view. This eliminates fragmented workflows and keeps care coordination seamless and scalable.
Whether you’re a solo caregiver managing a few clients or an agency overseeing dozens, the caregiver dashboard adapts to your needs. It includes scheduling tools, care plan access, live patient updates, vitals monitoring, and messaging — all in one unified view. This eliminates fragmented workflows and keeps care coordination seamless and scalable.
AMA Care
Caregivers constantly mention how simple and intuitive the AMA platform feels — a reflection of the thoughtful design work behind it.
The improvements have truly elevated our service. Since launching the new dashboard, we’ve seen a clear uptick in positive feedback and overall satisfaction, especially around daily task management and communication.
The team was a joy to collaborate with — responsive, adaptable, and always clear in their communication.
Grace L.
Product Owner
/Conclusion
Project Outcome
After three months of iterative design and testing, AMA exceeded expectations across user adoption, speed, and satisfaction. During usability testing, over 70% of users were able to complete tasks like care requests and profile setup without guidance — a key metric for a platform intended for non-technical users. Compared to traditional caregiver coordination methods, request completion time dropped by nearly 40%, saving valuable time for both families and providers.
After three months of iterative design and testing, AMA exceeded expectations across user adoption, speed, and satisfaction. During usability testing, over 70% of users were able to complete tasks like care requests and profile setup without guidance — a key metric for a platform intended for non-technical users. Compared to traditional caregiver coordination methods, request completion time dropped by nearly 40%, saving valuable time for both families and providers.